It sounds dramatic, but I can’t wait to be done with our rental company in Edmonton.
I won’t divulge names, because we’re not done negotiating with them yet, but I have not had a great experience from start to finish here. I plan on emailing the property manager with something similar to this post to see what arrangements can be made.
But I should have known right at the get-go that this wouldn’t go smoothly, when Thomas came up from Calgary so we could sign our lease together. I put the deposit down, and explained to the manager (who no longer works there) that it would be myself and Thomas on the lease, and he’s making a trip up to sign with me. When we got to the rental office on the appointed day and time…I was the only one on the documents she prepared. D’oh. What should have been 10 minutes turned into 45 while new documents were prepared for us to sign.
We moved in at the end of July, after juggling a few different schedules. I moved from Calgary to my parents’ house, then from my parents’ to the new place over two weeks. Thomas came down the week after that. Everything was great, but we started to notice that we could hear every word from our neighbours…and man they were loud! The first neighbours we had were a couple with 2-3 kids. Kids screaming at kids, parents screaming at parents, parents screaming at kids…we heard it all. And I’m not exaggerating when I say word for word.
Then winter came, and our heat did not. The lack of insulation between the units apparently stretched around the outer walls as well. I’ve written about the heating problem before, and the only other thing I can say about this is thank goodness it was a mild winter or we would have been frozen or in the poor house. The rental company is aware of the issue, but because the units were built to code when they were constructed, the company is under no obligation to update them to the *new* code. The insulation in our walls had biodegraded over the years, so it was basically nothing but sawdust left.
Before Thomas and I knew that we would be moving back to Calgary, we got our lease renewal notice. And the rental company wanted to raise the rent by $100, $200 if we chose to go month-to-month. With properties in the area about $200 cheaper (than the new price) including some utilities, this seemed outrageous. After we learned we were moving, I said as much to the woman asking why we were leaving.
The icing on the cake would be the events that transpired this weekend. I had scheduled the move out inspection for Saturday at 4:30. I’d emailed the manager, and she confirmed Saturday at 4:30 (after phoning me Tuesday asking to make arrangements…wait, what? Take better notes, would you?? We have an appointment set up already!). I arrived early on Saturday to let in the steam cleaners for the carpets, and when I got to the door I noticed that my mailbox had been taken down and placed inside the unit. This is a huge issue because not only was I not notified that someone would be entering my unit, my mail was sitting on the front steps. My bank statements were there for the world to see for God knows how long.
I don’t care if the unit is clean and empty, and it looks like no one is living there. According to the lease, that is my unit and my address until July 31. So what the fuck is my mailbox doing inside without my knowledge or permission??
I was pissed off, but planned on bringing it up at the inspection. I came back to my parents’ house, ran some errands, took a snooze, then left to be back at the unit at 4:30. I let myself in and waited…and waited…and waited. By 4:50, I thought something was very wrong, and I had been calling the manager since 4:35. No answer. I phoned the office of the high rise across the street, and was told that my appointment was for 4:00, not 4:30, and that the gentleman had been there and no one was present to do the walkthrough with him. So, it was marked that it was completed as he took a look around and determined it was finished.
Bullshit. You do not do a move out inspection without the tenant present. You don’t. The guy I spoke to was rude and unyielding, and I hung up the phone very, very frustrated. He told me to take it up with my property manager on Monday, and I hopped in my car planning to carry on with my evening plans while trying to figure out a way to arrange another walk through before the end of the month. I was a few blocks away when I got a call from our property manager saying she just spoke to the gentleman that I did, and he would meet me at the unit if I was still willing. Ugh!!! He told me on the phone that there’d be no way he’s going back because he was there on time and I was not. So I turned around and went back into the unit to wait ANOTHER 20 minutes for the move out team to arrive.
A man and two women appeared to conduct the inspection, and the women immediately started looking around without introducing themselves, speaking in a language I couldn’t understand. I was very, very uncomfortable. I apologized to the gentleman for my attitude on the phone, and he didn’t seem to care. Meh. I brought up the mailbox issue, and he said he knew nothing about that, that he didn’t work for the site that we were on and he wasn’t even supposed to be working today
Gee, sorry I fucked up your day. I didn’t ask for this either, and my plans are also ruined.
After the inspection, I signed off that I did not agree with the results, not because I think they’re particularly unfair but because I want to talk to our managers about getting every penny of that deposit back to make up for the mistakes of the last few weeks. Personally, I think the $200 they want to charge us for repairs and cleaning is worth making this all go away. I’m furious and I will not take this lying down!